TERMS AND CONDITIONS
Welcome to Sugnamal Hazratganj. We regard your privacy and security concerns. By visiting this website, the user has consented to the guidelines and conditions applicable to the services. Sugnamal Hazratganj and its affiliates operate under the following terms and conditions. Please read them carefully.
Moreover, you will be subjected to the guidelines and terms applicable to any existing or future Sugnamal Hazratganj service or purchase from any business linked with Sugnamal Hazratganj, whether or not included in our website.
Sugnamal Hazratganj and its service providers own the compilation of all content on this site including text, graphics, logos, button icons, pictures, audio clips, digital downloads, data compilations, and software. All the content used on this site is the absolute property of Sugnamal Hazratganj.
Sugnamal Hazratganj offers you a restricted authorization to access and use this site for personal usage only, and not to download (other than page caching) or change it in any way. You are allowed a limited, revocable, and nonexclusive permission to build a hyperlink to Sugnamal Hazratganj's homepage as long as the link does not falsify Sugnamal Hazratganj, its affiliates, or their products or services in any way.
This permission excludes any resale or commercial use of this site or its contents, use of product listings, descriptions, or pricing for the profit of another merchant.
Without our written approval, you may not use any meta tags or other hidden text containing the name or trademarks of Sugnamal Hazratganj. Sugnamal Hazratganj's permission is terminated for any inappropriate use.
INCORRECT SHIPPING ADDRESS
Sugnamal Hazratganj supplies everything under the terms of a shipment contract. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
Sugnamal Hazratganj and its affiliates strive to provide with the most accurate, complete, reliable, current and error free information. However, if a product sold from our end fails to meet your expectations, we would suggest you to place an exchange or refund considering the outfit is in an unused condition.
Any breach, unlawful, or unauthorised use of Sugnamal Hazratganj trademarks, whether registered or unregistered, will be prosecuted.
The Price List shown for products on our website, whether in Foreign Currency or Indian Rupees, indicates the complete price of the product. The exact amount you need to pay is the equal amount in the currency of your credit card, as calculated by your bank / credit card issuer on the day of billing.
The GST is included in the price of our items. The GST charge will be determined by the location to which the order must be dispatched. The tax rate applied to the order will be the cumulative tax rate for both state and local tax rates in accordance with the shipping address. We reserve the right to collect shipping taxes where required.
The cut, materials, and style of each garment determine how well our clothes fit. Some clothing are designed to have a looser, more relaxed fit, while others are designed to be more fitted. Please refer to our sizing guideline to determine the right size for you.
While we have made every effort to display as accurately as possible the colours of the products that appear on the website, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.
EXCHANGE, RETURN AND REFUND
Returns and Exchange of any Sugnamal Hazratganj product is only possible under the following conditions and by way of a credit note:
1. DAMAGED GOODS
We closely inspect every piece of merchandise that leaves our store. If you feel your merchandise is damaged, you must let us know within 7 working days of receipt. A full account credit will be applicable for damaged products. Items cannot be returned on grounds of colour, choice or handwork.
2. WRONG ORDERS
If the item you received is not what you originally ordered, please write to us with your order number and name. We shall ship the merchandise you requested for as soon as we receive our wrongly sent merchandise in its original form and packaging.
TERMS OF RETURN & EXCHANGE
All items to be returned or exchanged must be unused, unworn, unwashed and undamaged by you. Sugnamal Hazratganj designs will not incur shipping or insurance charges on merchandise that is cancelled.
The merchandise is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The returned good must contain on labels, tag, receipt and other packaging with which the goods were sent to you. We reserve the right to refuse return or exchange in case of missing packaging.
All returns will only be on credit basis. A credit note will be sent to the billing address provided by you.
This amount will exclude shipping and handling charges. Exchange can only be in the form of repurchase via the credit note.
We do not accept returns on specially ordered and customised items under any circumstances since all items have been customised as per your request and post your approval. If you do wish to modify your order, please inform us as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be modified.
**If the purchase is eligible for a free return or exchange, the credit note or refund will also include the proportionate shipping charges. The refund will take 7 to 10 business days to process. We want you to be happy with your purchase, but if something isn't really right, please let us know.
We do not allow product exchanges on worldwide orders. If any product you purchased from us is not received in decent state, is damaged or defective, or if the merchandise supplied differs from what you expected, please contact us within 48 hours of receiving the order.
Duties, taxes, or tariffs paid by the customer, will not be included in the international refunds.
DUTIES AND TAXES
Sugnamal Hazratganj orders are dispatched both in India and across the world. If you make an international purchase, you may be required to pay extra import duties and taxes once the product arrives in your country. If additional customs costs are imposed, the client will be responsible for paying them. House of Sugnamal Hazratganj is not liable for orders which are not delivered if such taxes and duties are not acknowledged and paid by the customer at the pickup location, and will not grant refunds in such cases.
Sugnamal Hazratganj's merchandise are all handcrafted from the ultra-fine natural fabrics. Our handcrafted creations contain subtle variances in color, texture, and finish. Hand spinning, dyeing, weaving, woodblock printing, and embroidery are among the techniques used in our products. To ensure the highest color properties, we require commercial dyes.
Sugnamal Hazratganj strives to keep every product available which is displayed on the website. Unfortunately, if the product you ordered is unavailable, we will notify you through email within two working days of the transaction.
After that, you have the choice of exchanging your items with a similar or greater priced item or canceling your order. If you cancel your order, a refund will be granted.